Privacy policy
At Shepway Pet Taxi, we value your trust and take your privacy seriously. This policy explains what we collect, why we collect it and how we use it.
What we collect
We collect the details needed to arrange your pet's journey, such as your name, contact details, pickup and drop-off addresses, travel dates, pet details and route requirements.
How we use your information
Your information is used to organise transport, communicate with you, plan your pet's journey and meet legal or regulatory requirements that may apply to cross-border travel.
Who we share information with
Where required, information may be shared with authorities, vets, crossing providers or trusted parties directly involved in completing your journey. We do not sell your information.
Data storage and security
We keep customer information only as long as needed for bookings, records and legal obligations. We take sensible steps to keep your details secure and remove unnecessary information when it is no longer needed.
Cookies and website use
Our website may use basic cookies or browser storage to improve the experience, such as saving checklist progress on your device. You can control cookies and site data in your browser settings.
Your rights
You can ask what information we hold, request corrections or ask us to delete details where appropriate by contacting us directly.
Contact
For privacy questions, contact us at info@shepwaytaxi.co.uk or call 01303 888888.