At Shepway Pet Travel, our goal is to make every journey with your pet simple, safe, and stress-free. We understand that pets are part of the family, which is why we take care of every detail — from planning to arrival — with professionalism and genuine care.
Every journey begins with a friendly consultation. We’ll ask about your pet’s breed, age, personality, and any special requirements. This helps us create a plan tailored to their comfort and wellbeing. We’ll also guide you through paperwork, vaccinations, and travel regulations if needed.
We take care of the route planning, ensuring your pet has the quickest and most comfortable journey. For European trips, we use the LeShuttle Channel Tunnel, avoiding long waits and keeping pets with us in our vehicle the entire time — never in cargo.
Our vehicles are DEFRA-approved, climate-controlled, and designed for animal comfort. Your pet will always travel under direct human supervision. We provide fresh water, rest stops for exercise, and secure travel crates if required.
We know how important it is to stay connected. That’s why we offer live updates, optional GPS tracking, and regular check-ins so you know exactly where your pet is at all times. Our drivers are trained to put pets first, with plenty of care and reassurance along the way.
Once we arrive, your pet is handed over safely and calmly. We’ll update you in advance so you’re ready to greet them. Our goal is a smooth transition with no unnecessary stress — for you or your pet.
With Shepway Pet Travel, you’re choosing more than transport. You’re choosing peace of mind, trust, and a team that treats every animal as if they were our own.
At Shepway Pet Travel, we value your trust and take your privacy seriously. We collect only the information necessary to arrange your pet’s journey and keep you updated throughout the process.
Typically, this includes your name, contact details, travel requirements, and any information needed to meet legal or regulatory obligations (such as animal health certificates or customs paperwork for cross-border travel).
Your details are used solely to organise transport and ensure compliance with the law. We never sell or trade your information and only share it with authorities or veterinary professionals if required.
Any personal information is stored securely and retained only for as long as it is relevant to your booking. Once your journey is complete, we minimise and remove unnecessary data in line with best practice.
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You have the right to know what information we hold, request corrections, or ask for deletion when appropriate. Simply get in touch with us and we’ll be happy to help in plain, straightforward terms.
If you have any questions about your data or how it’s used, please contact Shepway Pet Travel directly. We believe transparency builds trust — and we’re always here to reassure you.